It is important to us that your machine runs as smoothly and efficiently as possible. Depending on your throughput, breakdowns can have a severe impact on productivity and can also mean missed deadlines. The result of this could lead to unsatisfied customers or, in worst-case scenarios, lost business. We are committed to providing outstanding after-sales support, ensuring that we keep the downtime of your machine to an absolute minimum.
A popular trend among our customers is to request a quote for critical spares when purchasing a new machine or because being prepared helps their business. It is handy in case of emergency and has helped more than one customer out of trouble. By cutting out the ordering process and subsequent delivery time, our engineers will be able to help you get up and running in no time at all.
How do I order spare parts?
Turbex supplies spare parts for all machines we sell. We carry a large stock of consumable and non-consumable spare parts at our warehouse in Alton, Hampshire. Including, amongst many others items, door seals, filter bags/cartridges and heating elements. If we have the replacement part in stock, we can offer next working day delivery.
Each of our engineers holds a stock of essential spare parts, so we can often fix the issue there and then on-site. If a non-stock item is required to repair your machine, we will order it from our head office and return to finish the job once you have received the part.
All that we need in order to quote you is what part you require and for which machine type (plus serial number). Our machines are supplied with a legend plate containing all of its information together with a user manual which includes exploded diagrams and part numbers. If you are unsure precisely what you need, our spares department or office-based technical support will be able to help you.
All of our spare parts come with a warranty.